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2014년 7월 30일 수요일

PE 7/30 Customer Service Rep Dealing with a Problem

The GPS unit I bought from your company is on the blink. It can’t seem to find me, if you know what I mean.
* on the blink: broken or working poorly, most often referring to a mechanical or electronic object
ex> The old record player was on the blink, so I took it to a repair shop.

Actually, I don’t know what you mean. Could you spell it out for me?
* spell it out: to explain it in detail
ex> I don’t understand why you want to quit. Can you spell it out for me?

There is one thing we can try to fix it. And if this doesn't work, all bets are off. Have you got the unit handy?
* all bets are off: the outcome is unpredictable
ex> If Stewart wins Florida, all bets are off for who will be the next president.
ex> I thought the Pirates had the World Series won, but all bets were off after Ramirez hit a home run.

It says I’m in Istanbul, Turkey! Pardon my French, but what the heck is going on?
* pardon my French: forgive my cursing
ex> Pardon my French, I didn't know you could hear me!

I assume from your reaction that you aren't in Turkey. If you send the unit back to us, we can send you a new one, on the double. I’m really sorry about the trouble you’ve experienced.
* on the double: quickly
ex> Send two fire trucks and an ambulance on the double!


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